Return and warranty

14-day right of withdrawal

The right of Withdrawal is exercised by sending – prior to the 14-day right of Withdrawal Period – a notice of withdrawal (hereinafter “Notice of Withdrawal”) by paper mail addressed to:

Withdrawal form

– Pursuant to Article 49(1)(h) of the Consumer Code – (complete and submit this form only if you wish to withdraw from the contract)
– Recipient: [name, geographical address and, if available, telephone number, fax number and e-mail addresses must be entered by the Professional]:
– I/we (*) hereby give notice of withdrawal from my/our (*) sale contract of the following goods/services (*)
– Ordered on (*)/received on (*)
– Name of customer(s)
– Address of customer(s)
– Signature of customer(s) (only if this form notified on paper)
– Date

Warranty dispute

The Consumer, as defined in Article 3 of the Consumer Code (hereinafter, “Consumer Code”, Legislative Decree September 6, 2005, no. 206), is entitled to enforce the legal Guarantee provided by the Consumer Code in Articles 128 to 132.
This Guarantee provides, among other things, that the Consumer, under penalty of forfeiture, reports to Casa Evolution srl any lack of conformity found by the Consumer in the product purchased within 2 (two) months of discovery (Article 132, Consumer Code).
Following such complaint, the Consumer shall have the right to request the repair or replacement of the Product, without prejudice to the other legal rights provided by law in favor of the Consumer.
By virtue of the aforementioned Legal Warranty, Casa Evolution srl is responsible for conformity defects that manifest themselves within 20 (twenty) days from the Delivery of the Product.
After that deadline, Casa Evolution srl, will not be responsible for conformity defects found by the Consumer. In case of replacement or repair of the Product, the terms of the warranty related to the Product sent as replacement or as repaired are the same as those of the original product.
Therefore, the total two-year or six-year term of the legal warranty for fabric parts will begin upon the Delivery of the original Product. In order to benefit from the warranty, it is recommended to exhibit the purchase document.
Reference is made, in any case, as regards governance of legal guarantees to Articles 128 and thereafter of the Consumer Code.
The present guarantee is valid for the whole Italian area, Vatican City and San Marino Republic included (“Legal Guarantee of Conformity for Consumer Goods”) provided by Title III, Chapter I of the Consumer Code (art. 128 ff.). Products are guaranteed, for the duration indicated above and within the territory identified above, if they have any conformity defects or damages.
Any liability of the seller is excluded, and therefore the validity of the warranty is excluded, if the product itself has not been used correctly, in accordance with its intended use.
Said warranty is issued only in favor of the Customer, who is a Private Consumer within the meaning of the Consumer Code.
Subjects who are not consumers (defined as the natural person who buys goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a VAT number reference) are invited not to execute purchase orders.
If one or more sales are made to a subject who does not qualify as a consumer, these general terms and conditions of sale will apply but, but notwithstanding the provisions in the same:
– the purchaser will not be granted the right of withdrawal set forth in Article 10;
– the purchaser will not be benefit from the product warranty indicated in Article 8;
– the purchaser will not be entitled to any protections, if any, set out here in favor of the Consumer, which reflect or are in accordance with mandatory legal provisions;
– the contract of sale concluded between Casa Evolution srl and the purchaser shall be governed by Italian law, excluding the United Nations Convention on Contracts for the International Sale of Goods
– Vienna Convention of 1980.
If, for any reason, Casa Evolution srl is unable to return to the Customer a product under warranty (either repaired or replaced), Casa Evolution srl will proceed to refund the amount paid taking into account the use of the good or its replacement with a product of equal or superior characteristics.
Product repair and substitution times depend exclusively on producer’s policies. No damages can be claimed from Casa Evolution srl for any delays in carrying out repairs or replacements.
In cases where the application of the above-mentioned warranty involves the return of the product, the goods must be returned by the Customer in their original packaging, complete in all its parts (including any documentation and accessory equipment: manuals, cables, and so on); it is recommended to wrap the original wrapping of the Products with further protective packaging to preserve its integrity and protect it; it is advised to avoid attaching labels or adhesive tapes directly on the original product packaging.
The Customer will be provided with a “Return Code” for returning the product, which shall be indicated on the outside of the packaging, following the instructions supplied directly in the authorization e-mail.